Forced Migration

This translation was generated automatically.

By 2013 at the latest, it was clear that Telekom would eventually retire its old ISDN technology and move customers to VoIP exchanges. Grandma Müller doesn’t use a relay exchange with a record player announcing the time anymore, after all.

The technology changes, and customers have to switch contracts or get cancelled. Back then, Telekom’s spokesperson vehemently denied this would happen: “Nobody will be switched”. The twist was that Telekom already had plans in a drawer to throttle landline connections when customers moved to the new terms and conditions for (Vo)IP connections.

A little gem from Golem today: Telekom calls the process “forced migration”. It seems to have cost the company more than 20,000 connections last quarter. The migration is supposed to be complete by the end of 2018.