Munich Ticket: Shipping Options Explained

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TL;DR: Only prepaid tickets can be picked up at the box office. If you didn’t pay for paper tickets by credit card during checkout, call the hotline for bank transfer details and pay in advance: 089/54818181.

Here is the shipping-method selector:

Read all that? More than 450 words of explanation. Can you spot what’s missing? There is no way to pay for tickets and pick them up at the box office—the Munich Ticket box office at the Gasteig, a venue served exclusively by Munich Ticket.

This confuses and annoys what is surely a sizeable group of customers who live outside Munich, don’t want to pay €6.90 shipping, and don’t use a credit card.

If you select pickup without paying, you’ll get an email saying your seats will be released in a few days unless you collect them in Munich. Probably not an option for visitors from Flensburg.

And one more thing: the event, which was supposed to go on sale at noon, was:

• Available on the hotline at 12:00
• Available online around 12:10
• Open for general admission around 12:30

Choose the PDF ticket and you get one in the finest 1984 fax-machine style. For a €1.90 processing fee. The organizer also collects a (much higher) fee per ticket.

Calling this a “service provider for the City of Munich” seems rather ambitious. Surely the city—which owns a 50% stake through the Gasteig and Olympiapark companies—would also like this mess to be more customer-friendly.