Telekom: Nationwide UMTS Outages

This translation was generated automatically.

Bonn, May 31, 2013

Some press reports say Telekom suffered nationwide UMTS outages on May 21 and 31, 2013.

We have discussed these allegations at length, including the feedback online. Today we want to be completely open: our carefully quality-assured services were accidentally over-managed, and a confused employee updated the software to the 2016 version.

It also took out the Swiss connections. Collateral damage happens. At least it’s good practice for getting used to the new contracts.

We deeply regret these outages. The intern responsible has been reassigned to call-centre duty, where he now has to sell iPhones to Grandma Müller.